Shipping Policy

At VELVIANNE, we’re committed to delivering your order swiftly and securely — wherever you are in the world.
This page outlines our global shipping process, delivery timelines, and order protection policies designed to ensure a worry-free shopping experience.

SHIPPING PROCESS & TIMELINES
1. Order Processing Time
Each order is carefully prepared for shipment within 24 business hours after payment confirmation.
During promotional periods or high-demand seasons, processing may take an additional 1–3 business days, as we ensure quality checks for every item.

2. Estimated Delivery Time
International deliveries typically arrive within 7–20 business days after dispatch from our warehouse.
This timeline may vary slightly depending on your location, customs procedures (usually 2–7 days), and local courier efficiency.
You can track your parcel in real time using the link provided in your shipping confirmation email.

3. Shipping Costs
Shipping fees are automatically calculated at checkout based on:

• Package weight and dimensions
• Destination-specific carrier rates
• Current logistics and fuel surcharges
The exact amount will be displayed before you complete your order.

DELIVERY POLICIES​
1. Customs Duties & Import Taxes
All international customers are responsible for applicable import duties, taxes, and customs fees as determined by local authorities.
We recommend reviewing your country’s import policies before placing an order.

2. Lost or Delayed Packages
If your order hasn’t arrived, please contact our support team.
If tracking confirms delivery, we’ll provide the carrier’s official proof of delivery record.

3. Address Accuracy
To ensure successful delivery, please double-check your shipping details — including full recipient name, accurate postal code, and contact number with country code — before finalizing your order.
Orders returned due to incomplete or incorrect addresses will incur a reprocessing fee plus the actual reshipping cost.

IMPORTANT CONSIDERATIONS
While we work closely with trusted global couriers, some factors may occasionally affect delivery time:

1. Severe weather or customs inspections may cause unavoidable delays.
2. We proactively notify customers via email of any unexpected shipping updates.
3. Please ensure your address information is correct before checkout — incorrect details may result in failed delivery.
4. For any carrier-related issues, our support team will escalate your case within 24 hours.

NEED ASSISTANCE?
Our customer care team is here to help with any shipping-related inquiries.

Email: [email protected]
Live Chat: Click the chat icon on any product page for real-time assistance.

We appreciate your trust in VELVIANNE and are dedicated to making your shopping experience as seamless and stylish as the pieces you choose.